let's talk normal

yes, let's talk normal.

yesterday, i had to drop by one of those major bookstores to return some books our magazine was reviewing. i was tired, sleepy and distracted. while waiting for the sales attendant to check out the appropriate forms [it seemed to take a hundred years. i was quite annoyed but kept my peace]. i closed my eyes and let my mind wander.

suddenly, a lady in black strode in and slammed some papers and her bag on the desk. she yelled at one of the staff, demanding this and that. apparently, she hasn't received a card she was supposed to have received and thus she just stormed in and yelled. it didn't matter that it wasn't that particular girl's fault. to her, she said "it's not my fault is it? it's your bla bla bla bla". i kept my eyes closed and tried not to listen but she wasn't being discreet at all. in fact, she was bent on creating a scene. she never gave the poor girl a chance to explain nor rectify the matter. she just yelled, grabbed her things and walked back out. obviously, she wasn't planning on getting her 'card'. she just wanted someone to yell at.

and i was thinking. is yelling a way of de-stressing?

i mean, to me, yelling IS tiring. you have to raise your voice. you strain your vocal chords. you have to formulate the correct words. sure, i ... 'debate' a lot, especially with close ones. but the way she was, it was more of an accusation - unreasonable. ugly. very degrading.

people tend to yell when they think that they're not being heard. when they think their wishes are ignored, intentions misunderstood and when they're frustrated. amazing how analytical i am now. but when you add in a good dose of temper, all things change. conversations and communication become a yelling match. a place to vent.

it seems like nowadays, either people communicate through tech, ie, email, sms, online msgs or not at all. maybe because in that way, when what you say is not agreeable, you can be 'deleted' and 'ignored'. i hate it when people leave things unresolved.

can't people reason like adults anymore? do people still talk? or has it been reduced to just this?